SUPPORT CENTRE
Request priority
Please let us know the issue you are having with Data (AIS) requests
Please provide more information on your Payment (PIS) question.
What is the impact to your organisation?
Send us one of the listed IDs to help us identify the request.
The Bank ID of the bank(s) affected. This can be found by using GET banks endpoint (https://api.token.io/banks)
Which country (or countries) does this issue relate to?
Please let us know the error message that you're receiving.
Which country (or countries) does the TPP/Merchant wish to connect to? (select one or more from the dropdown list)
TPP’s registration number with the regulator
The country (or countries) that the TPP/Merchant is connected to (select one or more from the dropdown list)
If the QTSP allows for the existing private key to be re-used, new certificates are not required. In this case, the TPP needs to contact their QTSP to renew the existing certificates. Once received, please add to them to this request.
The country the TPP is operating in (where they obtained their license). For example: GB
For example: West Midlands
For example: Birmingham
The registered name of the business requesting the certificate
The department responsible for the certificate
FCA Number PSDGB-xxx-xxxxx
The FQDN of the business - main website domain
A Payment Status indicates how far that a payment has progressed. For example, PROCESSING
Please enter the details of your request. A member of our support staff will respond as soon as possible.