Submit a request – Token.io

Please choose your issue below

Your email address

Priority(optional)

Request priority

Affected Product

PIS Technical Reason

Other PIS issue (further information)

Please let us know the issue you are having with Payment (PIS) requests

AIS Technical Reason

Other AIS issue (further information)

Please let us know the issue you are having with Data (AIS) requests

Web App Technical Reason

Web App URL(optional)

Dashboard Technical Reason

Other Dashboard issue (further information)

Please let us know the issue you are having with dashboard requests

Dashboard URL

Are you a Token customer?(optional)

TPP/Merchant Onboarding

TPP/Merchant coverage

The country (or countries) that the TPP/Merchant is connected to (select one or more from the dropdown list)

QSEAL expiry date

QWAC expiry date

Are new certificates required?

If the QTSP allows for the existing private key to be re-used, new certificates are not required. In this case, the TPP needs to contact their QTSP to renew the existing certificates. Once received, please add to them to this request.

Impact

What is the impact to your organisation?

Occurrence Timestamp (UTC)

Account ID

Token ID (token-trace-id = TTID, Request-id = rq:, transfer-ID = t:, or reference-ID)

Send us one of the listed IDs to help us identify the request.

Bank ID

The Bank ID of the bank(s) affected. This can be found by using GET banks endpoint (https://api.token.io/banks)

Which country?

Which country (or countries) does the TPP/Merchant wish to connect to? (select one or more from the dropdown list)

Affected Bank Country

Which country (or countries) does this issue relate to?

Merchant/TPP Name

Environment

Payment Rails

Redirect URL(optional)

Subject

Description

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Attachments(optional)

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