How do I request coverage for a new bank or country?

If you have users asking you to provide a new bank or country, you can reach out to our support team to make this request.

The article will run through a step-by-step guide on how you can do this, so our team can provide the best support for you.

Step by Step Guide

From the support centre, select the 'Submit a request' button in the top right corner of the page.

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You can then select the type of request you would like to raise, for requests to add a new bank or country, you should select 'Feature Request'.

 

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You should sign in to your account, this will then autopopulate the email address field and provide you with the option to CC anyone in your organisation to the ticket.

Raising a request when you are signed in also allows you to track yours and your organisation's request much easier.

If you don't have an account, click the sign-in button and follow the instructions to create an account.

If you have any trouble creating an account or signing in, please see our video here.

 

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You should also select the Feature Request Type as “Bank / country expansion request”, which will provide you with the correct fields to fill out.

All fields in the form are required, unless stated it as optional, as our engineering team will need this in order to prioritise your request effectively.

Please provide as much information as you can when filling out the form, as this will be used to make any case internally for fulfilling your request.

 

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You will then have the option to provide a subject line and further description for your ticket.

If you have any screenshots you would like to provide, you can also attach these here.

Once you have completed the form, select 'Submit' and we will then begin raising this internally for you.

 

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