Rejection errors can be frustrating, especially when they seem vague. This FAQ is designed to shed light on the meaning of the error codes "9010 - Der Auftrag wurde nicht ausgeführt. - 3909 - Bitte wenden Sie sich an Ihren Berater" and "9010 - Der Auftrag wurde nicht ausgeführt. - 9390 - Auftrag wegen Doppeleinreichung abgelehnt. - 3900 - Ggf neuen Auftrag mit geändertem Verwendungszweck einreichen" encountered with German banks.
What does the error code "9010 - Der Auftrag wurde nicht ausgeführt. - 3909- Bitte wenden Sie sich an Ihren Berater" mean for German banks?
This error translates to "The order was not executed. Please contact your advisor" in English. It signifies that the payment request was not successfully processed by the bank and indicates that for specific details about the rejection, the PSU should directly get in touch with their bank advisor.
What should I do if I encounter this error code?
If you receive the error code "9010 - Der Auftrag wurde nicht ausgeführt. - 3909 - Bitte wenden Sie sich an Ihren Berater", for a declined transaction, it is recommended for the PSU to reach out directly to their bank advisor. They will be able to provide specific details about the rejection and guide the PSU on the necessary steps.
Can Token provide more information about payment rejections with this error code?
No, Token cannot provide additional details for security reasons. For any payment encountering the error code "9010 - Der Auftrag wurde nicht ausgeführt. - 3909 - Bitte wenden Sie sich an Ihren Berater", direct communication with the bank advisor is required for resolution.
Is there an alternative way to resolve the issue without contacting the bank directly?
No. For payments with this decline reason, direct contact with the bank advisor is the recommended course of action. They will offer specific information and guidance to address the rejection.
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What does the error code "9010 - Der Auftrag wurde nicht ausgeführt. - 9390 - Auftrag wegen Doppeleinreichung abgelehnt. - 3900 - Ggf neuen Auftrag mit geändertem Verwendungszweck einreichen" mean for German banks?
This error translates to "9010 - The order was not executed. - 9390 - Order rejected due to duplicate submission. - 3900 - If necessary, submit a new order with a changed purpose" in English. It signifies that the transaction was rejected due to a duplicate submission.
This can happen if a similar or identical order has been submitted previously. Similar order refers to transactions with the same details such as amount, beneficiary, or purpose that were submitted in quick succession.
What should I do if I encounter this error code?
To resolve this issue, the recommendation is for TPPs to resubmit the order with a changed purpose i.e. change the purpose slightly when resubmitting the transaction to avoid duplicates.
While this doesn't mean the same transaction was necessarily initiated twice, the culmination of similar details could lead to duplicate detection and subsequent rejection.
Do these error codes apply to all German banks?
Yes, these error codes are generic indications of a rejected payment and may be encountered across various German banks. The recommended course of action outlined for each error above is consistent across all German banks.