Understanding Rejection Error Code: 9010 in German Banks

Rejection errors can be frustrating, especially when they seem vague. This FAQ is designed to shed light on the meaning of the error code "9010 - Der Auftrag wurde nicht ausgeführt. - 3909 - Bitte wenden Sie sich an Ihren Berater" encountered with German banks.

What does the error code "9010 - Der Auftrag wurde nicht ausgeführt. - 3909- Bitte wenden Sie sich an Ihren Berater" mean for German banks?

This error translates to "The order was not executed. Please contact your advisor" in English. It signifies that the payment request was not successfully processed by the bank and indicates that for specific details about the rejection, the PSU should directly get in touch with their bank advisor.

What should I do if I encounter this error code?

If you receive the error code "9010 - Der Auftrag wurde nicht ausgeführt. - 3909 - Bitte wenden Sie sich an Ihren Berater", for a declined transaction, it is recommended for the PSU to reach out directly to their bank advisor. They will be able to provide specific details about the rejection and guide the PSU on the necessary steps.

Does this error code apply to all German banks?

Yes, this error code is a generic indication of a rejected payment and may be encountered across various German banks. The recommended course of action is consistent – have the PSU contact their bank advisor.

Can Token provide more information about payment rejections with this error code?

No, Token cannot provide additional details for security reasons. For any payment encountering the error code "9010 - Der Auftrag wurde nicht ausgeführt. - 3909 - Bitte wenden Sie sich an Ihren Berater", direct communication with the bank advisor is required for resolution.

Is there an alternative way to resolve the issue without contacting the bank directly?

No. For payments with this decline reason, direct contact with the bank advisor is the recommended course of action. They will offer specific information and guidance to address the rejection.

 

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